As India’s worst aviation crisis in years continues to affect thousands of travellers, an IndiGo pilot’s emotional apology to passengers has become a moment of compassion that is winning hearts across social media.
Pilot’s Apology Goes Viral
Captain Pradeep Krishnan shared an Instagram video where he stands at the front of an IndiGo aircraft, addressing passengers in Tamil and apologizing for delays and disruptions.
In the video, he says:
“We are sorry for the inconvenience caused, and we will keep you all updated whenever we can. Thank you.”
Passengers responded with warm applause, and the clip quickly went viral for its sincerity at a time when frustration among passengers was widespread.
‘We Want to Go Home Too,’ Says Pilot
Along with the video, Captain Krishnan posted a heartfelt caption:
- He acknowledged how disappointing delays can be, especially when passengers miss important commitments.
- He clarified that pilots were not on strike, and were doing their best despite the crisis.
- He expressed empathy, writing that his “heart goes out” to those stranded or stuck.
- He even revealed that his own flight to Coimbatore had been delayed and that he had seen the viral clips of angry travellers.
Despite the chaos, he praised passengers on his recent flight for their patience and urged the public to be kind to IndiGo’s ground staff, who are “trying their best to get you home.”
Aviation Crisis Continues
India’s air travel system has been under extreme pressure for a week.
- Over 150 IndiGo flights were cancelled on Monday,
- More than 650 flights were scrapped on Sunday
- The disruption stemmed from a cockpit crew shortage, triggered by new rest regulations for pilots.
This led to nationwide delays, congestion at airports, and widespread frustration.
Public Reactions
Social media users applauded the pilot for his humility and emotional intelligence. Comments included:
- “Glad you were there on that flight. Thank you for your support.”
- “No one wants tough times like these. Hope things settle soon for flights, staff, and passengers.”
At a time when tempers are running high, Captain Krishnan’s message has stood out as a reminder of the human side of aviation operations.
Originally published on 24×7-news.com.
